Information we collect
We collect information you submit, such as your name, company, email address, phone number, service requirements, account details, support messages, billing records, and files you provide. We may also record technical information needed for security and operation, including IP address, browser information, timestamps, referral data, and audit events.
How information is used
Information is used to respond to enquiries, prepare proposals, provide and support services, administer accounts, process billing and payments, send operational notices, prevent misuse, maintain security, improve our systems, and meet legal obligations. Marketing communication is sent only where permitted, with unsubscribe options where applicable.
Sharing and processors
We may use vetted infrastructure, email, payment, messaging, analytics, and professional-service providers when necessary to deliver a service. We do not sell personal information. Information may be disclosed when legally required or necessary to protect customers, RMR-Soft, or the public.
Retention and protection
Records are retained only as long as reasonably needed for service delivery, security, accounting, dispute handling, and legal obligations. We use appropriate technical and organizational safeguards, but no internet system can guarantee absolute security.
Your choices
You may ask us to review or correct personal information, stop eligible marketing messages, or evaluate a deletion request. Some records must be retained for contracts, billing, security, backups, or legal compliance.
Cookies and local storage
The website may use essential cookies for sessions, language preferences, security, and account functionality. Optional analytics or third-party features may create additional storage according to their configuration.
Contact
Privacy questions and requests can be sent to [email protected]. Include enough information for us to identify the relevant account or request safely.